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To make the most out of your website, it is recommended to set up the primary goals first. Video chats are commonly used to boost website conversion, engage a potential customer in a live conversation and raise actual sales rates. VideoForce introduces new technical opportunities for a video communication digital age. We encourage our customers to explore the numerous video call options integrated in VideoForce widgets; and your clients will be able to do the same from the user version of the site.
User options
Live videochat icon is available the very first moment your visitor loads the page from their stationary PC or laptop browser. Adaptable design means that the icon will change when the website is loaded from a mobile browser, remaining vibrant and accessible in its portable version. A single tap will launch a mobile online chat, and the call interface will adapt to the screen of the device.
User’s webcam or mobile selfie camera is switched off by default. This is necessary to maintain client’s privacy. They will be able to turn the camera on manually if they wish. Many users prefer to have the choice included; they feel visual communication channel helps them to deliver questions more effectively.
Because of the way video communication works, a camera device of some sort must be recognized by the software, even if it stays turned off throughout the conversation. That's precisely why VideoForce recommends even its smartphone-unfriendly clients to go for a portable mobile version of videochat, because it doesn’t have issues with compatibility. Most portable devices have a camera and a microphone built-in by default.
Operator options
Video call operators can choose whether they want to handle the conversation from a mobile gadget or from a stationary device. One of the main benefits of the original VideoForce widget is its opportunity to change source from stationary to mobile device and back. The switch is short and fluid, and doesn’t distract from the conversation. This provides plenty of opportunities to:
- demonstrate something on your PC, and then switch back for a live chat;
- switch to a mobile version to showcase product or demonstrate an object that resides in the other room;
- broadcast a presentation held by an online consultant for a client;
- accessing files on PC to show off work in progress;
- switching to another network or to mobile Internet services in case of Internet connectivity issues without risk of dropping the call and upsetting the client.
Online customer consultation benefits greatly from the option to switch between communication sources without losing the call. The operators are no longer tied to the office or the call centre spaces. They can work with the same amount of efficiency from home or any other space with proper setup. Of course, it is up to the employer to organize an effective remote work environment. But when done right, work through the network delivers unprecedented results in cost-cutting with no harm to the actual quality of service.
In VideoForce, we believe in an individual approach towards every customer. Before setting up virtual consultant widgets, we study our clients’ goals and needs, and recommend the services based on that knowledge. However, even though every company is built differently, most businesses benefit from having both VideoForce widget versions installed – the stationary one and the mobile one. Unified communication opportunities help our clients to reach out for their own customers more effectively, so that the business grows at a steady pace.