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Video Chat Help Center
Answers to popular questions
about working with Videoforce
Quick setup of VideoForce
How do I add and configure employees?
How do I add operators to a widget?
How do I configure the widget?
Working with video chat
How do I switch the camera from my computer to my phone?
How to work with video chat?
Integration with Shopify
The widget is installed, the operators are connected, but the widget is not displayed.
What should I do if I can't record a gif screen saver?
How do I make my own widget design on a website?
Write to technical support
Answers to frequently asked questions about VideoForce
What equipment is recommended to use for video chat?
To work with video chat, a simple laptop webcam is enough, but it is better to buy a separate one with a resolution of 1080p.
Are there any technical features for working on PCs/smartphones/tablets?
On the tablet and phone, you can not change the settings in the admin panel, you can only receive incoming calls.
Are there any technical features on different operating systems? (ios/android/windows)
There are no specific features for different operating systems.
Which internet connection is recommended for clearer communication?
For the best connection, a connection speed of 100 mb/sec is recommended.
Is it possible to share files via video chat?
Our video chat is integrated with Jivo-the leader of text chats, we will probably develop our own text chat later.
Does the service work on a smartphone?
Yes. It is also possible to switch cameras from a computer to a mobile phone and vice versa.
How many sellers can I connect?
You can connect 1 seller on the "Basic" tariff, up to 10 — on the "Advanced" tariff, up to 20-on the "Professional" tariff, an unlimited number-on the "Corporate" tariff.
Is it possible to schedule a time for a video call with the manager?
We plan to develop this feature later.
Operation of the service
How much does the "Corporate" tariff cost?
In the region of 50,000 rubles, it depends on the additional functions that need to be developed for you, as well as on the number of operators and widgets.
Can there be several sellers on the call at the same time?
Not yet, but this feature is under development.
Any other questions?
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